Privacy Policy
This Privacy Policy explains how Wi Player collects, uses, stores and protects information in connection with the application, website, licensing, payments and support.
Privacy Principles
Wi Player follows a data-minimization approach. We aim to collect and keep only the information reasonably necessary to provide the application, manage trials and activations, verify purchases, provide support, prevent abuse, and operate our services.
Wi Player is a media player only. We do not sell IPTV subscriptions, channels, movies, series, sports packages, or playlists.
Data Controller and Operator
The Wi Player operator is responsible for information processed directly for Wi Player activation, licensing, website playlist management, purchase verification, and support.
Use the Contact Us page for privacy or data-related requests.
Information We Process
Depending on how you use Wi Player, we may process the following limited information:
- Wi Player Device ID: the identifier displayed by the application and used for trial and license management.
- Activation information: trial status, activation status, plan, activation date, and expiration date where applicable.
- Purchase information: transaction or order reference, purchased plan, amount, purchase date, payment status, and refund status.
- Email address: when needed to identify a purchase, answer a support request, or handle a refund request.
- Playlist-transfer information: playlist names and limited device/transfer metadata needed to deliver an encrypted playlist change. Playlist URLs are encrypted in your browser before the transfer is sent to the Wi Player Worker.
- Basic technical information: limited network, security, error, or request information that may be processed by our hosting and payment providers as part of operating the service.
- Local website preferences: for example, the language selected on the website may be remembered locally in your browser.
Wi Player Device ID
The current Android application derives the Wi Player Device ID from Android's system-provided Android ID and displays it in an easy-to-read six-pair format such as AA:BB:CC:DD:EE:FF.
This display format does not mean Wi Player is collecting your hardware MAC address. Customers should use only the Device ID shown inside Wi Player for activation and support.
Purpose of the Device ID
The Device ID lets Wi Player recognize the application/device for licensing purposes. It is used to start and enforce the trial period, check whether Wi Player is activated, associate a purchase with the correct activation, provide support, and help prevent repeated trial or licensing abuse.
Free Trial Data
When a new eligible Device ID is first registered, Wi Player may create a trial record containing the Device ID, trial status, trial start time, and expiration time. This record allows Wi Player to determine whether the trial is still active and helps prevent unlimited new trials created by repeated reinstallations.
Activation and License Data
Wi Player may keep the Device ID together with the activation status, selected plan, activation date, and expiration date where applicable. This information is needed so the application can verify the license when it starts or checks activation status.
Playlist Management Data
You provide your own playlist or provider URL. Wi Player does not sell, select, own, host, or supply the playlist or the media it references.
Playlist URLs are encrypted in your browser before they are sent to the Wi Player backend. The production secure-transfer flow is designed so the backend does not receive or store playlist URLs as readable/plaintext values. The backend receives encrypted transfer fields (such as a wrapped encryption key, initialization vector, and ciphertext), plus the playlist name and limited device/transfer metadata needed to route the change to the correct TV.
Encrypted pending transfer payloads are temporary and have a short expiry window; the backend also stores limited enrollment metadata such as the device identifier, public key, a hash of the transfer token, and playlist names to support secure delivery and playlist management. Playlist names and device/transfer metadata are not the same as the playlist URL itself.
After the TV receives and applies a playlist change, the app manages the playlist and media catalog locally on the device for normal use. Your playlist provider may independently receive requests when the app accesses its service. Wi Player does not control that provider's separate data practices.
Encryption reduces exposure but is not a promise of absolute security. Keep playlist credentials private, use trusted devices, and do not submit information you are not authorized to use.
Local Media Catalog Storage
The Wi Player application is designed to download and cache the media catalog used by the player locally on the customer's device. Wi Player's activation database is not intended to become a hosted library of a customer's channels, movies, or series.
Third-party providers may, of course, operate their own servers independently of Wi Player.
Viewing Activity
Wi Player is not designed as an advertising or viewing-profile service. We do not need to build a marketing profile of the channels, movies, or series a customer chooses to play in order to sell a Wi Player activation.
Payment and Transaction Data
Wi Player may keep the minimum information needed to prove and manage a purchase, such as a transaction or order ID, Device ID, plan, amount, purchase date, payment status, refund status, and purchase email where needed.
Wi Player does not need to store your full card number, CVV, or online-banking credentials. Sensitive payment details are handled by the payment provider used for the transaction.
Email and Contact Information
An email address may be used to identify a purchase, communicate about a payment or refund, respond to a support request, or confirm that a person requesting purchase support is connected to the transaction.
A phone number is not required for normal Wi Player activation or refund handling unless a future service specifically requires one and we tell you before collecting it.
Legal Bases for Processing
Depending on the information and the law that applies, Wi Player may process information because it is necessary to provide the service or fulfill a purchase, to protect the service against fraud and abuse, to comply with legal or accounting obligations, or because the customer has given consent where consent is required.
Sale or Rental of Personal Information
No. Wi Player does not sell or rent customer personal information. Information may be shared only when reasonably necessary with service providers that help operate the application, website, hosting, security, support, or payment processing, or when required by law.
Service Providers
Wi Player currently uses Cloudflare infrastructure for parts of its backend and database services. Cloudflare may process technical request and network information as part of providing that infrastructure.
Payment providers, such as PayPal when offered, process payment and transaction information according to their own privacy terms. Wi Player does not receive the customer's full card credentials from the payment provider.
Cookies, Trackers and Local Preferences
At the time of this policy, the Wi Player website does not intentionally add advertising trackers, advertising pixels, or third-party marketing analytics. The website may store simple local preferences, such as the selected language, in the customer's browser.
Cloudflare and payment providers may still process normal technical information required to deliver, secure, and operate their services.
International Data Processing
Yes. Internet infrastructure and payment providers may operate systems in multiple countries. When Wi Player uses third-party providers such as Cloudflare or PayPal, information may be processed according to those providers' infrastructure, contracts, and privacy protections.
Data Retention
We aim to keep information only for as long as reasonably needed for the purpose for which it was collected. Activation and transaction records may need to be retained for licensing, accounting, fraud prevention, refund handling, support, tax, dispute resolution, or legal obligations.
As described above, the production secure-transfer flow does not store playlist URLs in readable/plaintext form in the Wi Player database. Limited playlist names, device/enrollment metadata, and short-lived encrypted pending payloads may be processed to deliver and acknowledge a transfer. Local playlist and catalog data may remain on the customer's TV until the customer changes or removes it.
Data We Do Not Intend to Collect
Wi Player does not need your contacts, personal photos, private messages, unrelated personal files, or full payment-card details to provide normal player activation and playlist functionality.
We also do not ask customers to submit a hardware MAC address for normal activation; customers should use only the Device ID displayed inside Wi Player.
Data Security
We use reasonable technical and organizational measures appropriate to the information we process, including limiting the information collected and relying on established hosting and payment providers. No internet service can promise absolute security, so customers should also protect their own Device ID, playlist credentials, provider credentials, and transaction records.
Children’s Privacy
Wi Player is a general media-player application and is not designed to intentionally collect personal information from children. Customers are responsible for the playlists and media sources they choose to use and for supervising use of the application where appropriate.
Privacy Rights and Choices
Depending on the law that applies to you, you may have rights to ask about personal information associated with you, request correction, request deletion where appropriate, object to or restrict certain processing, or make a complaint to a competent data-protection authority.
Some transaction, security, accounting, anti-fraud, or legal records may need to be kept even when a deletion request is made.
Privacy Requests
Use the Contact Us page and provide enough information for us to identify the relevant activation, purchase, or support record. We may need to verify the request before changing or disclosing account-related information.
Changes to This Privacy Policy
Yes. Wi Player may update this Privacy Policy when the application, website, payment process, service providers, or data-handling practices change. The updated version and revision date will be published on this page.
Mandatory Privacy Rights
No. This Privacy Policy explains how Wi Player intends to handle information. It does not remove privacy or consumer rights that applicable law says cannot be waived or excluded.
Support Request Information
When you submit the Contact Us form, Wi Player may process the first name, last name, email address, Device ID, selected problem type, issue description, ticket status, and submission time that you provide. This information is used to receive, organize, investigate, and respond to support, payment, activation, refund, privacy, or technical requests. Do not submit passwords, playlist credentials, full payment-card details, or security codes.
Contact Information
Use the Contact Us page for privacy, activation, payment, refund, or data-related questions.